Japan
Published on: September 25, 2026
Join a leading cloud security provider helping organisations adopt SaaS and cloud technologies safely and efficiently. The company delivers subscription-based security services that protect businesses from risks such as unauthorised access, information leakage and complex operational requirements.
You will join a growing, international and predominantly English-speaking organisation with a flat, collaborative and bottom-up culture. Many colleagues have joined from outside the business, creating an environment where diverse perspectives, continuous learning and personal initiative are valued. The organisation is entering an exciting phase of expansion, with opportunities to shape processes, improve services and contribute to cross-functional projects.
This is an attractive opportunity for someone who enjoys working at the intersection of technology, customer experience and business improvement, while developing their career in a supportive and forward-looking environment.
As a Technical Support Engineer, you will provide advanced technical support to customers using the company’s cloud security services. You will lead the investigation of complex system configurations and unfamiliar incidents, coordinate resolution with internal teams and ensure customers receive a high-quality service experience.
Beyond day-to-day support, you will identify weaknesses in operational processes and drive improvements that increase efficiency, quality and scalability. You will analyse customer feedback, support trends and cancellation reasons, sharing insights with product managers and development teams to help shape service and product enhancements.
You will also support team capability development through knowledge sharing, issue management and quality assurance. Over time, you will contribute to cross-functional projects and help define new approaches to customer support and success. The role offers broad exposure to customer success, product planning, business improvement and potential leadership opportunities.
As part of our hiring process, this role may use Keystone AI’s artificial intelligence or automated tools to assist with reviewing and screening applications. These tools support, but do not replace, human judgment in making hiring decisions.
Your application will be considered complete only after you have completed the full registration process on the Keystone AI platform, including creating your profile, uploading your CV, and submitting your application. The AI interview is optional but encouraged and is not required for your application to be considered.
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CGP Group is an affirmative equal-opportunity employer and recruitment firm. We evaluate qualified applicants without regard to race, color, religion, creed, gender, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability, or any other protected class. Information provided in this advertisement is for recruitment purposes only.