Japan
Published on: October 29, 2026
This specialist software business supports organisations across the maritime sector, helping customers manage complex operations through technology. Its work combines industry knowledge with software expertise, creating opportunities to build trusted relationships with customers and contribute to solutions that address real business needs.
The company offers a customer-focused environment where commercial understanding and long-term partnership matter. For someone who enjoys working with complex software and helping customers realise its value, this is an opportunity to take ownership of meaningful client relationships and make a direct contribution to customer outcomes.
As Customer Success Manager, you will build and develop customer relationships, helping clients gain value from complex software while supporting commercial growth. The role is suited to someone who brings a commercially minded approach to customer success and is comfortable engaging with customers about both their needs and the business value of solutions.
You will work closely with customers to understand their priorities, support successful adoption and identify opportunities to strengthen and expand relationships. The position is based in Tokyo, Japan, on a hybrid basis, and is offered as a permanent appointment.
As part of our hiring process, this role may use Keystone AI’s artificial intelligence or automated tools to assist with reviewing and screening applications. These tools support, but do not replace, human judgment in making hiring decisions.
Your application will be considered complete only after you have completed the full registration process on the Keystone AI platform, including creating your profile, uploading your CV, and submitting your application. The AI interview is optional but encouraged and is not required for your application to be considered.
By submitting your personal data and/or resume, you give consent to collection, use and disclosure of your personal data and/or resume by the company (or its agent) for the purpose of the processing and administration by the company relating to this job application. Read our Privacy Policy.
CGP Group is an affirmative equal-opportunity employer and recruitment firm. We evaluate qualified applicants without regard to race, color, religion, creed, gender, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability, or any other protected class. Information provided in this advertisement is for recruitment purposes only.
