E-commerce & Digital Operations Specialist

About the company

A globally recognised luxury maison, this company has been crafting exceptional crystal creations since 1764. Its collections span lighting, home décor, barware and celebration, combining centuries of craftsmanship with contemporary design and creative expression.

The company is guided by a spirit of innovation, boldness and excellence, bringing together heritage and avant-garde thinking to create objects that define modern elegance. Employees benefit from an international environment, close collaboration with colleagues and teams across Europe, and the opportunity to contribute to the continued growth of an iconic premium brand.

With a strong focus on quality, customer experience and thoughtful execution, the company offers an inspiring setting for professionals who are passionate about luxury, digital commerce and creating meaningful customer journeys.

What the job entails

As E-commerce & Digital Operations Specialist, you will join the E-commerce and CRM team and support the operation of the official online boutique alongside a range of digital initiatives.

You will help deliver a seamless customer experience and support online sales growth by managing day-to-day e-commerce operations, including orders, shipping, returns, exchanges, inventory monitoring and fraud checks. You will coordinate with logistics partners, warehouses and customer service providers to ensure accurate and timely execution.

The role also includes updating product content, visuals and landing pages, coordinating website improvements with the France headquarters, and managing requests to resolve site issues. In addition, you will support digital campaigns, LINE and Instagram activity, online advertising and agency communications. You will prepare sales reports, extract data and contribute to basic performance analysis.

This is an excellent opportunity to work across e-commerce, digital marketing and CRM in a collaborative global environment.

Key requirements

• At least five years of professional work experience.
• A minimum of one year’s experience managing and operating an e-commerce website.
• Practical Excel skills, including VLOOKUP and Pivot Tables.
• Strong communication skills and the ability to work effectively with internal and external stakeholders.
• Professional working ability in English, or a clear willingness to use and develop English in an international workplace; TOEIC 600+ is expected.
• Experience in a foreign-affiliated company or global working environment is advantageous.
• Experience in digital marketing, CRM, social media operations or online advertising is advantageous.
• Familiarity with tools such as Google Analytics is advantageous.
• Basic knowledge of HTML/CSS or experience using design tools is advantageous.
• Experience working with luxury brands or premium products is advantageous.
• A proactive, positive and team-oriented approach, with the ability to take ownership of responsibilities.
• Strong organisational skills, including the ability to prioritise competing tasks and manage deadlines.
• A flexible, solutions-focused mindset and the ability to communicate issues and requirements clearly.