Hong Kong
about 1 hourDomain Lead – Policy Servicing & Claims
Role Purpose
Lead business delivery for the Policy Servicing & Claims domain, integrating business requirements, operational workflows, and automation across policy alterations, financial transactions, claims processing, and customer retention.
Key Responsibilities
Domain Ownership: Own domain delivery for non-financial servicing (address updates, beneficiary changes), financial servicing (partial withdrawals, policy loans, surrenders, top-ups), and claims management (intimation, assessment, settlement).
Operational Readiness: Re-engineer servicing and claims business processes to leverage automation and self-service capabilities on the target platform.
Stakeholder Coordination: Work closely with Operations, Claims Assessment teams, Customer Care, and Compliance to ensure regulatory and SLA compliance.
Testing & Implementation: Lead UAT for claims engines, payout calculations, and policyholder communication triggers.
Preferred Industry/Domain Experience
Comprehensive experience in Life Insurance Policy Administration Operations, Servicing Alterations, and Claims Assessment/Settlement.
Deep familiarity with financial alteration mechanics (unit pricing, surrender value calculations, loan interest accruals).
Success Measures
Streamlined policy servicing turn-around times (TAT) post-migration.
Accurate financial payout calculations for claims, surrenders, and maturities.
High operational readiness and minimal retraining friction for back-office teams.
Qualifications & Experience
· Bachelor’s degree in Business, Information Technology, Computer Science or a related discipline.
· At least 12 years of business analysis, project delivery or domain-lead experience in complex transformation programmes.
· Fluent communicator in English and Chinese
