Hong Kong
Published on: September 28, 2026
Domain Lead – Policy Servicing & Claims
Role Purpose
Lead business delivery for the Policy Servicing & Claims domain, integrating business requirements, operational workflows, and automation across policy alterations, financial transactions, claims processing, and customer retention.
Key Responsibilities
Domain Ownership: Own domain delivery for non-financial servicing (address updates, beneficiary changes), financial servicing (partial withdrawals, policy loans, surrenders, top-ups), and claims management (intimation, assessment, settlement).
Operational Readiness: Re-engineer servicing and claims business processes to leverage automation and self-service capabilities on the target platform.
Stakeholder Coordination: Work closely with Operations, Claims Assessment teams, Customer Care, and Compliance to ensure regulatory and SLA compliance.
Testing & Implementation: Lead UAT for claims engines, payout calculations, and policyholder communication triggers.
Preferred Industry/Domain Experience
Comprehensive experience in Life Insurance Policy Administration Operations, Servicing Alterations, and Claims Assessment/Settlement.
Deep familiarity with financial alteration mechanics (unit pricing, surrender value calculations, loan interest accruals).
Success Measures
Streamlined policy servicing turn-around times (TAT) post-migration.
Accurate financial payout calculations for claims, surrenders, and maturities.
High operational readiness and minimal retraining friction for back-office teams.
Qualifications & Experience
· Bachelor’s degree in Business, Information Technology, Computer Science or a related discipline.
· At least 12 years of business analysis, project delivery or domain-lead experience in complex transformation programmes.
· Fluent communicator in English and Chinese
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CGP Group is an affirmative equal-opportunity employer and recruitment firm. We evaluate qualified applicants without regard to race, color, religion, creed, gender, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability, or any other protected class. Information provided in this advertisement is for recruitment purposes only.