e-commerce Associate

About the company

This international confectionery business serves customers in Japan through online stores and marketplace channels. Its work is guided by innovation, entrepreneurship, responsibility and collaboration, with teams working across functions and alongside external partners to deliver a consistent customer experience. The business combines the pace of digital commerce with the practical demands of product, promotion and fulfilment operations.

For an e-commerce professional, this is an opportunity to take meaningful ownership of online store performance and contribute directly to sales growth and customer satisfaction. The role offers a broad view of e-commerce, from planning and marketing through to day-to-day operations, in a collaborative environment focused on continuous improvement.

What the job entails

As E-commerce Associate, you will own the performance of assigned online stores and marketplace channels, helping to deliver sales, profitability and customer satisfaction targets. You will plan seasonal activity, prepare product listings and promotions, update store content, and monitor performance to identify opportunities and challenges. Using sales trends and key performance indicators, you will assess results and put forward practical next steps, continuously improving activity to support growth.

You will also contribute to the smooth running of daily e-commerce operations, including product registration, order processing, shipment coordination, customer enquiries, complaints and returns. Keeping inventory levels up to date and helping to prevent stock shortages or excess stock will be part of your remit. Working closely with internal teams and external vendors, you will help improve processes and ensure store activity is delivered efficiently.

Key requirements

• At least two years’ experience managing and developing a direct-to-consumer e-commerce site or third-party marketplace store, such as Amazon or Rakuten.
• Experience helping to grow an e-commerce business and/or improve operational processes.
• End-to-end store management experience, covering product set-up, promotions, budgeting and performance management.
• Ability to analyse sales data and key performance indicators, identify opportunities and challenges, and turn findings into actions to improve store performance.
• Broad knowledge of e-commerce, website operations and digital marketing, including advertising, email campaigns and search engine optimisation.
• Strong IT skills, including Microsoft Office, particularly Excel, and familiarity with POS systems, CMS/OMS platforms and marketplace back-office systems.
• Excellent communication and stakeholder-management skills, with the ability to work effectively with internal teams and external partners.
• A bachelor’s degree or higher.
• A motivated, adaptable and solutions-focused approach, with the ability to support and encourage colleagues.