This is a leading enterprise software platform provider focused on helping organisations rapidly build mission-critical applications and modernise legacy systems through low-code technology and AI. Its platform supports digital transformation across a wide range of industries, enabling customers to move faster while maintaining the reliability and scale required by large enterprises.
The business is centred on customer success, innovation, and technical excellence, with a strong emphasis on partnering closely with clients to deliver measurable outcomes.The company operates globally and values cross-functional teamwork across geographies, technical disciplines, and commercial teams.
The Senior Customer Success Manager will own a portfolio of strategic enterprise accounts, developing and executing success plans that drive adoption, value realisation, renewal, and expansion. This is a highly customer-facing role that combines account management, technical advisory, and executive engagement.
You will act as the Voice of the Customer, leading QBRs and senior stakeholder meetings, identifying success factors, and helping shape the solution roadmap. You will also educate customers on new product capabilities, including AI-enabled features, and support complex adoption journeys through the Evolving and Scaling phases. Working closely with Account Executives and Technical Success Managers, you will identify growth opportunities, support renewals, and promote the value of a CoE model where appropriate.
12+ years in customer-facing roles, ideally in Enterprise SaaS, CSM, or TAM.
Strong technical account management experience and a high software/IT background.
Fluent Japanese and English, written and verbal.
Experience in cross-geo collaboration, enterprise accounts, and stakeholder management.
