Tokyo, Japan
Published on: October 29, 2026
An emerging hospitality business is developing a portfolio of upscale lifestyle properties in Japan. Its ambition is to create distinctive stays that combine thoughtful service with a strong sense of place, while building the operational foundations needed to deliver a consistent experience across its properties.
The business offers the opportunity to contribute at an early stage, helping shape practical service standards and guest experiences as the organisation grows. Collaboration between leadership and property teams is central to the work, with an emphasis on testing ideas in practice and learning from team and guest feedback. For a hospitality professional who values hands-on contribution, operational excellence and the character of lifestyle properties, this is an opportunity to help bring a growing hospitality vision to life.
As Hospitality Manager, you will help turn the business’s hospitality vision into consistent, memorable guest experiences. This is a hands-on individual contributor role, working closely with leadership and property teams across departments and locations. You will develop and refine operating procedures for food and beverage, rooms and reservations, then support teams to put them into practice through training, coordination and ongoing improvements.
You will help connect the guest journey from initial enquiry through to departure, translating the lifestyle positioning into service behaviours and guest touchpoints. You will also work with colleagues to develop and launch a membership programme that encourages engagement and repeat stays, and supports a consistent proposition across properties. Based in Tokyo, you will travel to Hokkaido and other locations in Japan as required, contributing to operational planning and readiness for developments, openings and transitions.
As part of our hiring process, this role may use Keystone AI’s artificial intelligence or automated tools to assist with reviewing and screening applications. These tools support, but do not replace, human judgment in making hiring decisions.
Your application will be considered complete only after you have completed the full registration process on the Keystone AI platform, including creating your profile, uploading your CV, and submitting your application. The AI interview is optional but encouraged and is not required for your application to be considered.
By submitting your personal data and/or resume, you give consent to collection, use and disclosure of your personal data and/or resume by the company (or its agent) for the purpose of the processing and administration by the company relating to this job application. Read our Privacy Policy.
CGP Group is an affirmative equal-opportunity employer and recruitment firm. We evaluate qualified applicants without regard to race, color, religion, creed, gender, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability, or any other protected class. Information provided in this advertisement is for recruitment purposes only.
