Tokyo, Japan
Published on: October 29, 2026
This role offers the opportunity to contribute to the aftersales operations of a premium automotive business with an established dealer network in Japan. The organisation combines high standards of customer care with a commercial focus, supporting its retail partners to deliver a consistent ownership experience and protect the reputation of a prestigious vehicle marque.
You will join a collaborative, internationally connected environment where sound judgement, accountability and openness are valued. Working across the dealer network and regional and global teams, you will help shape how aftersales services respond to customer needs and changing market expectations. The role offers broad exposure to dealer performance, customer experience and the operational demands of a luxury automotive business.
Reporting to the Head of Aftersales, you will guide the performance and development of the dealer network across parts and accessories sales, extended warranties, customer satisfaction and dealer satisfaction. You will use business intelligence and performance data to advise dealer investors and senior retail leaders, identify opportunities and support delivery of the organisation’s aftersales strategy.
You will also oversee dealer standards and commercial compliance through regular audits, and help retailers plan capacity, staffing, workshop bays and storage to support growth while minimising customer inconvenience. Working with regional and global technical teams, you will support escalated cases, vehicles off the road, parts backorders and customer care. You will guide dealer marketing and customer relationship programmes, provide training on policies and processes, and contribute to new-vehicle delivery quality analysis to inform improvements.
As part of our hiring process, this role may use Keystone AI’s artificial intelligence or automated tools to assist with reviewing and screening applications. These tools support, but do not replace, human judgment in making hiring decisions.
Your application will be considered complete only after you have completed the full registration process on the Keystone AI platform, including creating your profile, uploading your CV, and submitting your application. The AI interview is optional but encouraged and is not required for your application to be considered.
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CGP Group is an affirmative equal-opportunity employer and recruitment firm. We evaluate qualified applicants without regard to race, color, religion, creed, gender, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability, or any other protected class. Information provided in this advertisement is for recruitment purposes only.
