Tokyo, Japan
Published on: October 29, 2026
An international luxury fashion business, the organisation brings together a global brand perspective and a focus on personalised client relationships. Its client engagement work is guided by business priorities, brand standards and a data-driven approach, with collaboration between local retail teams and global headquarters.
This is an opportunity to take ownership of CRM and clienteling initiatives with a tangible impact across the retail network. The role combines strategic planning with practical partnership across stores, supporting teams to deliver relevant, consistent client experiences. You will also collaborate internationally and help shape how client insights inform commercial priorities and long-term relationship-building.
As Client Engagement Manager, you will develop and deliver CRM and clienteling initiatives that strengthen client relationships, increase retention and repeat purchasing, and support business growth. Based in Tokyo, you will monitor acquisition, retention, reactivation and client development KPIs, turning performance insights into clear priorities and action plans.
You will work closely with Retail and Store Managers to review performance and identify opportunities at market, store and Client Advisor level. You will guide client outreach and follow-up routines, define targeting for campaigns and local activations, and support teams with personalised approaches, appointments and relationship-building. The role also involves coordinating events, partnerships, projects and training, aligning with global headquarters on guidelines, campaigns, tools and reporting, and supporting CRM tool adoption. You will help maintain high standards of client-data quality and privacy compliance.
As part of our hiring process, this role may use Keystone AI’s artificial intelligence or automated tools to assist with reviewing and screening applications. These tools support, but do not replace, human judgment in making hiring decisions.
Your application will be considered complete only after you have completed the full registration process on the Keystone AI platform, including creating your profile, uploading your CV, and submitting your application. The AI interview is optional but encouraged and is not required for your application to be considered.
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CGP Group is an affirmative equal-opportunity employer and recruitment firm. We evaluate qualified applicants without regard to race, color, religion, creed, gender, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability, or any other protected class. Information provided in this advertisement is for recruitment purposes only.
