Our client is an international consumer brand with a strong commitment to quality, innovation, and exceptional customer experiences. The company combines a respected global presence with a focus on creating meaningful connections between its products, people, and communities.
Employees are encouraged to take ownership, collaborate across functions, and bring forward ideas that strengthen the brand. The organization offers an opportunity to work in a visible, customer-facing environment where thoughtful execution, commercial awareness, and attention to detail directly influence the brand experience. Based in Tokyo, this is an attractive opportunity for a leader who enjoys working at the intersection of retail, brand building, content, and community engagement.
The Head of Brand Store & Studio will lead the strategy, operation, and continuous development of the company’s brand store and studio in Tokyo. The role will be responsible for creating an engaging, premium environment that reflects the brand’s identity and delivers a distinctive experience for customers, partners, and internal stakeholders.
Key responsibilities will include overseeing day-to-day store and studio operations, developing customer and community engagement initiatives, coordinating brand activations and events, and ensuring consistent execution across all touchpoints. The successful candidate will work closely with marketing, sales, retail, creative, and other business functions to align the store and studio with broader commercial and brand objectives.
This is a highly visible leadership role requiring a balance of strategic thinking, operational discipline, creative judgment, and hands-on execution.
Significant experience in brand retail, experiential marketing, hospitality, customer experience, studio operations, or a related field.
Proven ability to lead and develop teams in a customer-facing environment.
Strong understanding of premium brand presentation, retail operations, and customer engagement.
Experience planning and delivering events, activations, community programs, or other brand experiences.
Ability to translate brand strategy into compelling physical experiences and consistently high operating standards.
Strong commercial awareness, with the ability to monitor performance and identify opportunities for growth and improvement.
Excellent project management, organizational, and problem-solving skills.
Strong communication and relationship-building skills, with the confidence to collaborate across functions and with external partners.
High level of attention to detail, ownership, and accountability.
Professional fluency in Japanese and English
Willingness to work flexibly in support of store operations, events, and key customer or partner engagements.
