Our client is a premium automotive organization with a strong reputation for exceptional craftsmanship, customer experience, and brand excellence. The company combines global standards with a deep understanding of the Japanese market, creating an environment where precision, professionalism, and long-term customer relationships are highly valued. Employees are encouraged to take ownership, collaborate across functions, and continuously raise the standard of service. This is an opportunity to join a prestigious organization and contribute to an elevated ownership experience for discerning customers.
The After-Sales Manager will lead the after-sales operation in Japan, ensuring outstanding service throughout the customer ownership journey. The role will oversee service performance, customer satisfaction, workshop operations, parts availability, and relationships with authorized service partners. Key responsibilities include establishing service standards, monitoring operational and commercial results, supporting partner performance, and identifying opportunities to improve customer loyalty and retention. The manager will collaborate with internal teams and external stakeholders to resolve issues effectively and ensure consistent execution of the brand’s after-sales strategy. This permanent position, based in Tokyo, requires a commercially minded and customer-focused leader who can balance operational excellence with the expectations of a premium automotive business.
