This client is the Japan joint venture for a premium chocolate and gelato brand, operating retail stores, wholesale distribution, and e-commerce in Japan. It is based in Tokyo and continues to expand across street-level locations, department stores, and commercial facilities.
The company is building its presence in Japan with a focus on quality products, customer experience, and steady growth. Its culture values initiative, collaboration, and a hands-on approach, and it offers an environment where employees can help shape processes and systems as the business continues to develop.
The Retail Manager will oversee retail store sales operations and support the growth of the brand’s store network in Japan. This role is responsible for managing day-to-day retail performance while also contributing to store expansion, pop-up store execution, and coordination with external partners and landlords.
The position is well suited to someone who enjoys working in a growing, evolving organization and is comfortable building structure where needed. In addition to managing operations, the role requires identifying improvements, proposing new ideas, and helping strengthen internal processes. The successful candidate will work closely with head office and store teams to ensure smooth execution, strong sales performance, and consistent brand presentation across all channels.
Broad retail operations experience in a mid-sized organization
Hands-on experience in store expansion and pop-up store management
Background in food retail, F&B, cosmetics, or brand-driven retail [suggestion]
Strong stakeholder management and negotiation skills
Proactive, improvement-oriented mindset; BA required
Base salary up to JPY 10,000,000, determined by experience
Annual salary review and discretionary bonus up to 10% of base salary
Health insurance, pension, employment insurance, and workers’ compensation
Commuting allowance, overtime pay, employee discount, and employee purchase program
2 days off per week, 120 annual holidays, year-end/New Year leave, and special leave
