This project delivers customer support for users of smartphones and smartwatches, helping them resolve device malfunctions, make reservations, and understand product operations. The successful candidate will support customers through voice, email, and chat, providing clear guidance and contributing to efficient, high-quality service delivery. The project offers exposure to consumer technology, digital support channels, and a fast-paced, customer-focused operating environment. It is commissioned by a global business services company that provides technology-enabled customer experience and operational support to organizations across multiple industries. The role offers an opportunity to build expertise in technical customer assistance, strengthen communication skills, and gain practical experience supporting widely used consumer devices from a convenient location in Fukuoka.
Handle customer inquiries through voice, email, and chat channels.
Provide support for smartphone and smartwatch malfunctions, reservations, and operational guidance.
Diagnose customer issues by asking relevant questions and following established support procedures.
Explain technical information clearly and help customers resolve device-related concerns.
Record customer interactions and update relevant information accurately in support systems.
Collaborate with team members to ensure consistent service quality and timely issue resolution.
Escalate complex or unresolved cases to the appropriate support channel.
Perform additional related tasks that contribute to smooth customer support operations.
Previous experience in a call center, help desk, technical support, or customer service environment.
Familiarity with smartphone, smartwatch, or other consumer electronics support.
Experience handling customer inquiries by telephone, email, or chat.
Working knowledge of Microsoft Word and Excel.
Additional proficiency with customer relationship management or ticketing systems.
Experience working in a structured, performance-focused support operation.
A cooperative approach and interest in continuous learning.
Fixed-Term Employee (Cornerstone)
The successful candidate will be employed by Cornerstone on a fixed-term employment contract and assigned to a client project delivered and managed by Cornerstone.
