Technical Support Engineer – Malaysia

Base: Kuala Lumpur / Penang, Malaysia

1. The Company

Our client is a global provider of industrial automation and machine vision solutions, delivering intelligent automation systems — including conveying, ASRS, goods-to-person, sortation, palletizing/depalletizing, piece picking, automated vehicles, and industrial/collaborative robots — to OEMs, system integrators, and manufacturing customers across Southeast Asia.

2. Role Summary

We are seeking a Technical Support Engineer to bridge sales and solutions engineering, providing technical expertise throughout the sales cycle for automation and machine vision solutions.

This role supports the outside sales team with technical demonstrations, proposal specifications, and customer engagement, helping translate customer requirements into workable automation solutions.

3. Key Responsibilities

Pre-Sales & Technical Support

•      Support the sales strategies and customer interactions of the outside sales team

•      Provide technical expertise and support to the sales team and customers throughout the sales cycle

•      Identify customer requirements and pain points, and propose solutions that address them

Solution Design & Proposal Development

•      Develop and implement processes between sales and solutions engineering

•      Own the conceptual sales technology specification of proposals and support sales in contract negotiations

Customer Engagement & Demonstrations

•      Coordinate and participate in technical demonstrations, presentations, and proposals for customers and prospects

4. Qualifications

Experience

•      Bachelor's degree in Engineering or a related field

•      3+ years of experience as a solutions engineer or in a similar technical sales support role

Industry Knowledge

•      Understanding of automation solution types such as conveying, ASRS, goods-to-person, sortation, palletizing, depalletizing, piece picking, automated vehicles, and industrial/collaborative robots

•      Hands-on experience with on-site commissioning of 3D industrial cameras or robotic arms is a strong plus

Leadership & Business Skills

•      Excellent communication, presentation, and interpersonal skills

•      Willingness to travel up to 50%

Language

•      Mandarin Chinese proficiency is an advantage

5. To Apply

Please send your CV to: chien.nguyen@cornerstoneglobalpartners.com

Only shortlisted candidates will be contacted.