Japan
Published on: November 13, 2026
This global technology company works across IT services and consulting, supporting organisations with technology for their workplace and wider operations. Its broad portfolio includes personal computing devices, infrastructure, software, solutions and services, enabling it to address a range of enterprise technology needs.
The team brings together client-facing professionals, engineering, field services and suppliers to deliver managed workplace and device lifecycle services. This offers the opportunity to work across disciplines and contribute to services that matter to clients’ day-to-day operations. The environment suits people who value collaboration, accountability and continuous improvement, and who are motivated by delivering reliable outcomes for enterprise customers.
As Service Delivery Manager, you will lead the delivery of managed workplace and device lifecycle services for enterprise clients, taking new services through transition and into effective day-to-day operations. You will own contractual service level agreements and key performance indicators, lead client business reviews, and ensure service performance meets agreed commitments.
You will coordinate escalations and post-incident reviews with engineering, field services and suppliers, and oversee multi-site device roll-outs, Device as a Service operations and IT service management workflows in ServiceNow. The role also involves leading service delivery staff, monitoring supplier performance and operational capacity, and maintaining account profitability. Based in Tokyo, you will connect clients and delivery teams to support responsive, dependable service operations.
As part of our hiring process, this role may use Keystone AI’s artificial intelligence or automated tools to assist with reviewing and screening applications. These tools support, but do not replace, human judgment in making hiring decisions.
Your application will be considered complete only after you have completed the full registration process on the Keystone AI platform, including creating your profile, uploading your CV, and submitting your application. The AI interview is optional but encouraged and is not required for your application to be considered.
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CGP Group is an affirmative equal-opportunity employer and recruitment firm. We evaluate qualified applicants without regard to race, color, religion, creed, gender, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability, or any other protected class. Information provided in this advertisement is for recruitment purposes only.