The organisation is a global life sciences technology company providing laboratory instruments, software and related solutions to research and pharmaceutical customers. Its work supports scientific discovery and helps laboratories improve the efficiency, accuracy and impact of their research.
Employees are part of an internationally minded environment that values customer focus, scientific excellence and collaboration. The company offers the opportunity to work with advanced technologies and engage with professionals across the life sciences sector. Based in Tokyo, this role would suit someone seeking to contribute to a business operating at the intersection of science, technology and commercial development.
As Key Account Manager, you will be responsible for developing and managing relationships with important customers in Japan. Your objective will be to understand customer needs, build long-term partnerships and grow business through the effective positioning of the organisation’s products and solutions.
Key responsibilities will include managing a portfolio of strategic accounts, identifying new commercial opportunities and developing account plans aligned with customer priorities. You will work closely with internal colleagues, including [suggestion: sales, technical support, marketing and applications teams], to deliver appropriate solutions and a high standard of customer service.
The role will also involve maintaining accurate sales activity and pipeline information, preparing proposals and presentations, negotiating agreements and monitoring market developments within the life sciences sector.
Proven experience in account management, business development or sales, ideally within life sciences, biotechnology, pharmaceuticals or laboratory technology.
Strong understanding of customer relationship management and the ability to identify, qualify and progress commercial opportunities.
Excellent communication and presentation skills, with the ability to engage laboratory, technical, procurement and senior business stakeholders.
A consultative, customer-focused approach and the ability to translate customer requirements into appropriate solutions.
Strong negotiation, organisation and follow-through skills.
Ability to collaborate effectively with colleagues across sales, technical and operational functions.
Fluency in Japanese and professional working proficiency in English.
Willingness to travel to customer sites within Japan when required.
