Japan
Published on: October 29, 2026
This is an opportunity to join a healthcare-focused organisation in a role that brings clinical contexts and customer relationships together. As a Clinical Customer Success Representative, you will contribute to the experience customers have when working with the organisation and its services. The position is based in Tokyo and offers the opportunity to build expertise in customer success within a clinical setting. You will work with customers to understand their needs and help support effective, positive working relationships.
As Clinical Customer Success Representative, you will support customer relationships and help ensure customers receive a positive experience. The role involves engaging with customers, understanding their questions and needs, and helping them navigate relevant services. You will also help communicate customer feedback internally and work with colleagues to support timely responses to customer concerns. This permanent position is based in Tokyo, Japan, and offers the opportunity to contribute to customer success in a clinical environment.
Experience in a customer-facing, customer support or customer success role.
Strong communication and interpersonal skills, with the ability to engage thoughtfully with a range of customers.
A customer-focused approach and the ability to understand needs and respond helpfully.
Strong organisation and follow-through when managing customer enquiries and ongoing relationships.
The ability to work collaboratively with colleagues to support customer needs.
An interest in healthcare or clinical environments.
As part of our hiring process, this role may use Keystone AI’s artificial intelligence or automated tools to assist with reviewing and screening applications. These tools support, but do not replace, human judgment in making hiring decisions.
Your application will be considered complete only after you have completed the full registration process on the Keystone AI platform, including creating your profile, uploading your CV, and submitting your application. The AI interview is optional but encouraged and is not required for your application to be considered.
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CGP Group is an affirmative equal-opportunity employer and recruitment firm. We evaluate qualified applicants without regard to race, color, religion, creed, gender, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability, or any other protected class. Information provided in this advertisement is for recruitment purposes only.
