Our client is an innovative artificial intelligence technology organization based in Tokyo, developing solutions that help businesses work more effectively through AI. The company values technical curiosity, practical problem-solving, collaboration, and a strong commitment to customer success. Employees join a forward-looking environment where they can contribute to emerging technology while working closely with colleagues and users across different functions. This is an opportunity to grow with an ambitious organization and play a meaningful role in making AI-powered products accessible, reliable, and useful.
As an AI Technical Support professional, you will help customers and internal teams use AI products and services effectively. You will investigate technical questions, troubleshoot product issues, explain solutions clearly, and escalate complex cases when appropriate. The role will involve identifying recurring problems, documenting resolutions, and sharing customer feedback with product and engineering teams to support continuous improvement. You will work in a fast-moving environment where clear communication, structured thinking, and a genuine interest in AI are highly valued. This is a permanent position based in Tokyo, offering the opportunity to develop specialized expertise at the intersection of technology, customer experience, and artificial intelligence.
Experience in technical support, help desk operations, application support, or a similar customer-facing technology role.
Strong interest in artificial intelligence, software products, and emerging technologies.
Ability to diagnose technical issues methodically and communicate practical solutions clearly.
Excellent written and verbal communication skills in English
Ability to explain technical concepts to users with varying levels of technical knowledge.
Strong organization skills, attention to detail, and effective case documentation habits.
Comfortable collaborating with product, engineering, and customer-facing teams.
Ability to manage multiple support requests while maintaining a high standard of customer service.
A proactive, curious, and solution-oriented approach to unfamiliar problems.
