They are a hospitality organization in Tokyo focused on creating exceptional experiences for guests while building a strong, people-centered culture for our team members. Their success depends on a workplace where people feel respected, supported, and motivated to do their best work every day.
Their mission is to foster a positive, healthy, and inclusive environment that evolves with the needs of the business and the people who make it run. They value fairness, warmth, accountability, and continuous improvement, and we believe team members should have a fulfilling work life and a life outside of work. These values guide how they hire, develop, and support people across the organization.
The People Operations Manager leads the day-to-day functions of the People Operations department and plays a key role in shaping the employee experience. This position oversees core people processes such as hiring and retention, pay, benefits, leave administration, and policy enforcement, while helping ensure the workplace remains safe, fair, and positive.
In this role, you will partner closely with leadership and team members to address employee relations matters, support recruitment and selection, and strengthen the systems and practices that support the business now and in the future. You will also oversee performance management, maintain accurate employee records, ensure legal and regulatory compliance, and help create a warm, inclusive culture where people feel heard, supported, and able to thrive.
Relevant qualification in a related field
2–3 years of HR supervisory or leadership experience, ideally in hospitality
Strong listening, communication, and relationship-building skills
Experience supporting or improving people operations systems and processes
Familiarity with recruitment, payroll, data analysis, and reporting tools
Warm, friendly, nurturing, and lead-by-example leadership style
