Our client is a leading multinational industrial company serving customers across manufacturing and industrial sectors. The organization is committed to operational excellence, customer-centricity, and continuous improvement, providing a dynamic environment for professionals seeking to make a meaningful business impact.
Lead nationwide Customer Service & Support operations, ensuring efficient order management, customer support, and service delivery.
Oversee order fulfillment, documentation, billing coordination, customer data management, and commercial support activities.
Manage accounts receivable follow-up, cash collection initiatives, and customer asset optimization programs.
Drive customer satisfaction by resolving service issues, managing complaints, and implementing customer excellence initiatives.
Lead process improvement, digitalization, and automation projects to improve operational efficiency and service quality.
Develop, coach, and manage customer service teams while establishing KPIs and performance standards.
Collaborate closely with Sales, Logistics, Production, Finance, and other key stakeholders to support business growth and customer retention.
Bachelor's degree in Business Administration, Economics, Logistics, Supply Chain Management, or related fields.
Minimum 10 years of experience in Customer Service, Commercial Operations, Sales Administration, or related functions.
At least 5 years of leadership experience managing customer service or operational support teams.
Strong knowledge of order management, customer account administration, receivables management, and service operations.
Experience working in multinational and/or industrial manufacturing environments is highly preferred.
Hands-on experience with ERP and CRM systems.
Strong leadership, analytical, problem-solving, and stakeholder management skills.
Customer-focused mindset with a passion for operational excellence and continuous improvement.
Professional proficiency in English.
To apply, please send your updated CV to Chien Nguyen at chien.nguyen@cornerstoneglobalpartners.com, quoting the job title or Click Apply Now.
