Client is representing a cloud security software company that helps organisations use SaaS and other cloud services securely and efficiently. In an environment where businesses face increasing risks around data leakage, unauthorised access and complex IT operations, the company’s mission is to enable safer digital transformation with practical, scalable solutions.
Its flagship subscription service is trusted by thousands of organisations, including large enterprise customers, and is recognised for exceptionally strong customer retention. The business is continuing to expand its customer success function as part of a broader growth strategy. The culture values curiosity, teamwork, ownership and a genuine commitment to helping customers succeed. Employees are expected to embrace change, learn quickly and work collaboratively across teams to deliver long-term value.
As a Customer Success Manager, you will partner with existing customers to help them achieve strong business outcomes through the effective use of the company’s cloud security platform. You will take a high-touch approach, building trusted relationships across multiple stakeholder levels and acting as a reliable advisor throughout the customer journey.
The role involves understanding each customer’s business goals, identifying challenges to adoption, and proposing practical solutions that improve product usage and long-term value realisation. You will proactively support retention, drive deeper adoption of the service, and contribute to upsell and cross-sell opportunities in collaboration with internal teams. This is a commercially minded customer success role suited to someone who enjoys solving problems, strengthening relationships and helping customers grow with the product.
2+ years’ experience in Customer Success, SaaS sales, or IT solution sales
Experience managing enterprise customers is preferred
Background in security-related products or solutions is an advantage
Strong stakeholder management and cross-functional collaboration skills
