We are a global organisation operating in a fast-paced, service-led environment, with critical business functions spanning assistance operations, security, sales and marketing, finance and HR. Our teams rely on dependable technology to keep services available and employees productive across local and international locations.
Our culture values responsiveness, collaboration and continuous improvement. We aim to provide a stable, secure and user-focused IT environment, with strong support for business continuity and effective delivery of technology projects. The successful candidate will join an organisation that places high importance on service quality, operational reliability and practical problem solving.
As Senior IT Support Engineer, you will provide onsite support to internal users across a wide range of hardware, software and communication tools, including PCs, mobile devices, Cloud PBX and related systems. You will troubleshoot incidents, resolve technical issues remotely where possible, and ensure users receive timely, effective support.
You will work closely with regional and global IT teams to support key deployments and local projects in Tokyo, while also helping to maintain 100% availability of the Assistance Centre system environment. The role includes monitoring system health, managing IT assets, supporting call centre platforms, maintaining vendor relationships and documenting incidents and resolutions accurately. You will also support webinars and off-site seminars, and contribute to a stable, well-controlled IT service environment for around 120 to 200 users.
4–6 years’ experience in IT helpdesk / support roles
Experience supporting call centre systems and global deployments
Strong knowledge of Windows, PC/Mac hardware, networks and cloud/on-premise infrastructure
Fluent business-level Japanese and business-level English
Active Directory, ITIL and Azure Cloud knowledge
