Our client is the Japanese subsidiary of a global digital asset group operating a regulated cryptocurrency exchange and developing blockchain-related services. With a strong international foundation and an ambitious growth agenda, the company is expanding its product offering while maintaining a technology-driven, customer-focused culture.
The organization combines the energy and flexibility of a startup with the resources of an established global group. Employees are encouraged to take ownership, collaborate across organizational boundaries, and proactively pursue opportunities that improve the business. This is an attractive environment for professionals who enjoy working in a fast-evolving industry, engaging directly with customers, and contributing to the development of innovative financial services.
As a Client Relationship professional, you will build and maintain strong relationships with customers while supporting the growth of the company’s brand and products. You will engage with clients through online and offline channels, understand their needs, and help create a positive customer experience.
Your responsibilities will include developing strategies for online promotions, coordinating customer communications, and identifying opportunities to strengthen engagement across social media and other digital platforms. You will also participate in offline networking activities and communicate directly with customers and partners.
This is an onsite role based in Minato City, Tokyo, offering the opportunity to work in a dynamic international environment. Success will require initiative, strong communication skills, and the ability to build trust with a diverse customer base.
Previous professional work experience.
Professional proficiency in both English and Japanese.
Familiarity with social media platforms and web analytics.
Strong interpersonal and communication skills.
Demonstrated ability to build rapport and maintain productive customer relationships.
Customer-focused, approachable, and comfortable communicating with clients through both online and offline channels.
Ability to develop and execute promotional ideas for brands and products.
Proactive, adaptable, and willing to take ownership in a fast-changing, startup-oriented environment.
Experience in customer relationship management, marketing, financial services, technology, or the digital asset industry would be advantageous.
Availability to work onsite in Minato City, Tokyo.
