Tokyo, Japan
Published on: October 29, 2026
This opportunity is with an international luxury fashion business specialising in menswear and ready-to-wear, with an established retail presence across Japan. The business combines the standards and heritage of the luxury sector with a focus on developing its local operations, strengthening store performance and improving the customer experience. Its Japan team works closely with international colleagues while responding to the needs of the local market. For a senior retail leader, this offers the chance to influence a nationwide store network, work across commercial and client-development priorities, and contribute to the growth of both people and operations.
As Retail Director, Japan, you will lead the retail business across a nationwide store network, with store managers reporting directly to you. You will set clear priorities for store performance and translate business goals into practical direction for teams. Alongside driving sales, you will oversee client development and retention, staffing costs, headcount, store-manager evaluation and team development.
You will work closely with merchandising leadership on the Japan assortment and allocation of stock across stores, and lead office-based colleagues in made-to-measure and operations and customer relationship management. The role also connects international headquarters, local leadership and store teams, ensuring that strategic priorities are understood and acted on. Initially, you will familiarise yourself with the business and its processes, assess the needs of stores and teams, and identify opportunities to improve client management, store operations and allocation.
Established retail leadership experience, with a strong record of commercial and people management.
Experience managing multiple stores and directly overseeing store managers.
A track record of improving sales and store performance through commercial planning and retail key performance indicators, including units per transaction and average transaction value.
Broad retail capability spanning client development and retention, staffing, store operations and team development.
The ability to assess store-manager performance, provide constructive coaching and build leadership capability.
Adaptable leadership style, with the judgement to guide teams through changing market conditions and customer needs.
English-language skills sufficient for frequent communication with international headquarters.
A strong professional reputation in the Japanese retail market.
Experience as a retail head or director is preferred; accomplished multi-store leaders are also encouraged to apply.
Menswear, luxury or premium retail experience is advantageous. Made-to-measure experience is a plus, but not essential.
As part of our hiring process, this role may use Keystone AI’s artificial intelligence or automated tools to assist with reviewing and screening applications. These tools support, but do not replace, human judgment in making hiring decisions.
Your application will be considered complete only after you have completed the full registration process on the Keystone AI platform, including creating your profile, uploading your CV, and submitting your application. The AI interview is optional but encouraged and is not required for your application to be considered.
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CGP Group is an affirmative equal-opportunity employer and recruitment firm. We evaluate qualified applicants without regard to race, color, religion, creed, gender, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability, or any other protected class. Information provided in this advertisement is for recruitment purposes only.
