Japan
Published on: November 13, 2026
This global technology organisation develops and delivers a broad portfolio of computing devices, infrastructure, software, solutions and services. Its work supports customers across a wide range of markets, with a focus on making technology more useful and accessible through ongoing innovation.
The organisation brings together teams across service, sales, product, development and manufacturing, creating opportunities to collaborate across disciplines and influence customer outcomes. It offers a fast-moving environment where people are trusted to take ownership, solve complex problems and contribute to continuous improvement. For an experienced incident leader, this is an opportunity to help strengthen customer confidence while working at the heart of a large, diverse technology business.
As Critical Situation Program Manager II, you will lead the resolution team in Japan and take ownership of high-impact customer incidents from initial triage through recovery and closure. You will set priorities according to severity and business risk, allocate resources, coach team members and guide decisions on complex escalations.
Working closely with Service, Sales, Product, Development and Manufacturing, you will coordinate corrective action, lead root-cause reviews and ensure preventive measures are put in place. You will keep customers and partners informed, visit customers when required, and report incident trends and risks to senior leadership. The role also includes managing team performance and operating costs, including budget planning and reporting. This is a permanent position based in Tokyo.
As part of our hiring process, this role may use Keystone AI’s artificial intelligence or automated tools to assist with reviewing and screening applications. These tools support, but do not replace, human judgment in making hiring decisions.
Your application will be considered complete only after you have completed the full registration process on the Keystone AI platform, including creating your profile, uploading your CV, and submitting your application. The AI interview is optional but encouraged and is not required for your application to be considered.
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CGP Group is an affirmative equal-opportunity employer and recruitment firm. We evaluate qualified applicants without regard to race, color, religion, creed, gender, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability, or any other protected class. Information provided in this advertisement is for recruitment purposes only.