The employer is an international marketing and communications organisation that helps clients address complex business challenges through integrated branding and marketing solutions. Its work combines CRM, data, artificial intelligence, digital marketing and systems development, rather than relying solely on traditional advertising.
The culture encourages proactive problem-solving, collaboration and ownership. Employees work with both local and global teams and engage with clients across sectors including luxury fashion, pharmaceuticals and major manufacturing. The organisation offers an attractive environment for professionals who enjoy combining commercial thinking, consulting and project delivery to create measurable client value.
As an Account Supervisor, you will understand clients’ business challenges and design, propose and deliver solutions that combine CRM, data, AI and systems development. This is a consultative account role involving solution sales, project management and strategic client partnership, rather than traditional advertising sales.
You will identify and anticipate client needs, clarify requirements, develop proposals and presentations, and provide recommendations based on data analysis. You will coordinate local and global teams, identify and secure the internal and external resources required, and manage delivery across stakeholders and vendors. The role also involves facilitating meetings, maintaining clear communication, ensuring quality across deliverables, and escalating and resolving risks or issues appropriately. Client assignments are expected to include international luxury fashion brands, pharmaceutical companies and major Japanese manufacturers, although this may change with future organisational requirements.
Experience proactively identifying challenges, engaging stakeholders and driving initiatives through to completion.
Strong ability to understand both stated and underlying client needs through effective questioning and listening.
Ability to structure issues, develop hypotheses and translate business challenges into clear requirements.
Demonstrable project management capability, including scheduling, risk and issue management, stakeholder coordination, vendor management, meeting facilitation and quality control.
Experience proposing CRM initiatives, designing customer journeys and using data to develop client recommendations.
Business-level Japanese and English, including speaking, reading, writing and preparing presentation materials.
A responsible and resilient approach, with the judgement to seek support, involve the right people and resolve difficult situations.
Relevant experience in advertising, consulting, SaaS, CRM or marketing technology, digital marketing or systems development.
Flexible working arrangements with no fixed core hours.
Standard two-day weekend, public holidays and year-end holiday closure from 30 December to 4 January.
Annual paid leave of 15 days or more, depending on length of service.
Five days of summer leave.
Birthday leave.
Special leave, including bereavement leave.
Long-service leave.
Volunteering leave.
Nursing and childcare leave provisions.
Parental leave and carers’ leave programmes.
Access to a health insurance association.
Contracted resort and accommodation facilities.
Meal vouchers.
