Yokohama, Japan
Published on: September 25, 2026
Join a premium lifestyle wellness hotel in Japan, dedicated to helping guests feel their best through thoughtful hospitality, restorative surroundings and high-quality service. The property combines comfortable accommodation, destination dining and versatile event facilities with a strong focus on wellbeing.
The culture is centred on professionalism, care and collaboration. Every colleague plays an important role in creating memorable guest experiences, while supporting a safe, respectful and positive workplace. This is an opportunity to join an internationally minded hospitality environment where high standards, teamwork and personal initiative are valued.
As Duty Manager, you will act as the property’s Manager on Duty, with particular responsibility for overseeing overnight operations. You will coordinate and support hotel teams, ensure service standards are consistently achieved, and represent management when resolving guest or operational issues.
You will monitor property activities, direct overnight colleagues, maintain close relationships with all departments and respond personally to situations requiring immediate attention. The role includes handling guest concerns, recording and following up on issues, supporting cash-handling and cost-control procedures, monitoring staffing and attendance, and ensuring emergency and safety procedures are understood and followed.
You will also help maintain employee morale, encourage teamwork and support supervisors with performance matters. By setting a visible example of calm, responsive and welcoming hospitality, you will help protect guest satisfaction, operational efficiency and the hotel’s overall standards.
As part of our hiring process, this role may use Keystone AI’s artificial intelligence or automated tools to assist with reviewing and screening applications. These tools support, but do not replace, human judgment in making hiring decisions.
Your application will be considered complete only after you have completed the full registration process on the Keystone AI platform, including creating your profile, uploading your CV, and submitting your application. The AI interview is optional but encouraged and is not required for your application to be considered.
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CGP Group is an affirmative equal-opportunity employer and recruitment firm. We evaluate qualified applicants without regard to race, color, religion, creed, gender, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability, or any other protected class. Information provided in this advertisement is for recruitment purposes only.