Duty Manager

About the company

Join a premium lifestyle wellness hotel in Japan, dedicated to helping guests feel their best through thoughtful hospitality, restorative surroundings and high-quality service. The property combines comfortable accommodation, destination dining and versatile event facilities with a strong focus on wellbeing.

The culture is centred on professionalism, care and collaboration. Every colleague plays an important role in creating memorable guest experiences, while supporting a safe, respectful and positive workplace. This is an opportunity to join an internationally minded hospitality environment where high standards, teamwork and personal initiative are valued.

What the job entails

As Duty Manager, you will act as the property’s Manager on Duty, with particular responsibility for overseeing overnight operations. You will coordinate and support hotel teams, ensure service standards are consistently achieved, and represent management when resolving guest or operational issues.

You will monitor property activities, direct overnight colleagues, maintain close relationships with all departments and respond personally to situations requiring immediate attention. The role includes handling guest concerns, recording and following up on issues, supporting cash-handling and cost-control procedures, monitoring staffing and attendance, and ensuring emergency and safety procedures are understood and followed.

You will also help maintain employee morale, encourage teamwork and support supervisors with performance matters. By setting a visible example of calm, responsive and welcoming hospitality, you will help protect guest satisfaction, operational efficiency and the hotel’s overall standards.

Key requirements

• Previous experience in hotel operations, guest services or a related hospitality leadership role.
• Strong understanding of general hotel operations, including front office, food and beverage, housekeeping, engineering, finance, security and events.
• Ability to lead and support teams independently, particularly during overnight operations.
• Professional, composed and adaptable manner when managing pressure, unexpected situations or guest complaints.
• Proven commitment to delivering excellent customer service and resolving issues promptly and thoughtfully.
• Ability to build effective working relationships across departments and promote teamwork.
• Strong attention to detail, with the ability to monitor standards, supplies, inventories, records and operational procedures.
• Sound awareness of cash handling, chargebacks, rebates, staffing levels and cost-control practices.
• Confidence using standard computer systems and accurately completing written records and reports.
• Clear verbal and written communication skills, with good listening and reading comprehension.
• Ability to understand basic financial information and perform routine workplace calculations.
• Commitment to workplace safety, employee wellbeing, emergency procedures and professional grooming standards.