Singapore
about 7 hoursAbout Our Client
Our client is an internationally renowned convention centre welcoming millions of international delegates, organizers, and visitors.
To uphold their commitment to operational excellence and service delivery, they are seeking a Duty Manager to serve as the custodian of guest experience and leader.
The Role
As the key operational leader on duty, you will ensure seamless execution across all event activities and maintain high safety standards and drive exceptional customer experience.
You will lead shift briefings, direct workforce deployment, manage vendor performance, and serve as the primary escalation point for client and organizer requests.
Responsibilities:
Guest Experience & Client Liaison
Champion an exceptional guest experience by anticipating organizer and visitor needs.
Maintain a high-visibility and presence to engage key clients, gather feedback and resolve complex inquiries.
Serve as the Senior Reporting Officer on duty, handling escalations, complaints, and special requests with tact and sound judgment.
Operational Excellence & Shift Leadership
Oversee daily event operations across exhibition halls, meeting facilities, and public spaces to ensure flawless execution.
Conduct comprehensive shift briefings for internal teams and partners, ensuring optimal manpower deployment.
Monitor vendor and supplier performance to safeguard SLAs and contractual standards.
Conduct regular quality and safety inspections of facilities and operational zones.
Incident & Emergency Response
As the Senior Reporting Officer during emergency situations, lead calm, coordinated, and decisive response efforts.
Maintain comprehensive shift logs and detailed incident reports for efficient cross-departmental follow-up.
Contribute proactive insights towards continuous process improvement and operational technology integration.
Requirements
Diploma/Degree in Hospitality, Tourism, Event Management, Business, or a related discipline.
Proven track record in leading operations teams within high-volume environments (e.g., MICE venues, integrated resorts, premium hotels, airport operations, or large-scale commercial property management).
High level of physical agility to conduct extensive venue walk-throughs across multi-level facilities during shifts.
Shift-based, including overnights, weekends & public holidays.
Excellent written and spoken English. Proficiency in Mandarin is preferred to liaise effectively with regional and Greater China clients/delegates.
Proactive, tech-savvy (comfortable with paperless processes and operational tools), calm under pressure, and a strong real-time problem solver.
Our client offers competitive salary and vibrant corporate culture with dedicated initiatives for employee well-being and career progression.
If you are an energetic operational leader ready to elevate your career in Asia’s top event venue, please APPLY NOW.
