Client is representing a fast-growing Japanese technology business operating at the intersection of marketing technology, AdTech and AI. The company is scaling rapidly and is focused on building innovative SaaS products that help clients improve performance, drive digital transformation and create measurable business value.
Its vision is to grow from Japan into a globally recognised technology company, while maintaining a strong customer-first mindset. The culture is shaped by innovation, operational excellence and long-term partnership, with an emphasis on building products and services that deliver practical outcomes for enterprise customers.
As Customer Success Manager, you will play a key role in driving customer value, onboarding enterprise clients and building trusted, long-term relationships. You will support customers using MA, CDP and BI solutions, helping them increase adoption, improve ROI and identify new use cases.
The role combines customer success, project leadership, data and marketing technology consulting, and team development. You will gather business and data requirements, define specifications and operational processes, and work closely with internal teams to deliver a high-quality client experience. You will also track KPIs, improve workflows, conduct business reviews and support upsell and cross-sell opportunities.
In addition, you will contribute to the growth of the Customer Success organisation by supporting hiring, mentoring and team-building initiatives.
3+ years’ experience in Customer Success
Experience leading projects and/or managing teams
Strong documentation and requirements-definition skills
Experience with CDP solutions
