Our client is a global fintech company providing digital payment and mobile commerce solutions to enterprise customers, telecommunications operators, and international merchants. With teams across Japan, the United Kingdom, and the United States, the organization offers a highly collaborative and internationally connected environment.
Employees work at the intersection of technology, telecommunications, payments, and customer success. The company values customer focus, commercial ownership, clear communication, and continuous improvement. This is an opportunity to join a growing business where your expertise will directly influence customer relationships, operational excellence, and account growth.
As Account Manager, you will manage and grow relationships with major enterprise customers, serving as a trusted partner across commercial, operational, and technical matters. You will drive customer retention, account expansion, upselling, and cross-selling while ensuring customer needs are understood and effectively communicated internally.
You will collaborate with colleagues in Japan, the United Kingdom, and the United States; support operational activities related to digital payment and mobile commerce services; and act as the Voice of the Customer. The role includes resolving business issues, coordinating stakeholders across organizational levels, and managing complex communication in Japanese and English. A practical understanding of computer networks, web services, software applications, and technical integrations will help you engage confidently with customers and internal teams.
