Bangkok, Thailand
about 2 hoursAbout the role
We are looking for an experienced Account Manager / Senior Account Manager to manage client relationships and oversee the end-to-end delivery of projects and campaigns, from initial briefing and creative development through production and final execution. The role will work closely with client brand teams, creative teams, suppliers and internal stakeholders to ensure projects are delivered to the agreed quality, budget and timelines. Depending on experience, the successful candidate will also provide guidance to junior team members, manage escalations and take greater ownership of account performance and commercial outcomes.
Key responsibilities
Manage end-to-end project and campaign delivery, ensuring briefs, creative, production and final deliverables meet client requirements, quality standards and agreed timelines.
Build and maintain strong relationships with client brand teams and procurement, understand business needs and provide proactive recommendations.
Develop clear and accurate briefs for creative and production teams, covering scope, deliverables, timing and budget.
Coordinate with vendors and suppliers for print, POSM, premium items and other production requirements, ensuring competitive pricing, quality and timely delivery.
Prepare and review estimates and supplier quotations, ensuring the necessary client approvals and purchase orders are in place before work begins.
Monitor account budgets, project costs, forecasts and profitability, highlighting scope changes, additional costs and potential risks.
Maintain accurate project documentation, including client and vendor purchase orders, delivery records, invoices and actual costs.
Support project reconciliation and ensure accurate and timely client billing, following up on outstanding documentation and resolving discrepancies.
Monitor service KPIs and client satisfaction, proactively addressing issues and identifying opportunities to improve service delivery.
Act as a key point of contact for client and supplier issues, escalating significant risks where appropriate.
About you
Bachelor's degree or equivalent.
3–6+ years of relevant experience in an agency, client-side marketing, trade marketing or similar environment, depending on level.
Strong written and spoken English and Thai.
Experience in account management, project management or campaign delivery.
Good understanding of creative development, print, POSM production and supplier management.
Experience working with FMCG or other fast-paced consumer brand environments is an advantage.
Strong commercial awareness, including estimates, purchase orders, budgets, project costs, reconciliation and billing.
Strong client management, communication and problem-solving skills.
Ability to manage multiple projects, priorities and stakeholders in a fast-paced environment.
