Hiroshima, Japan
Published on: October 29, 2026
Our client is part of a global technology business that supplies equipment, services and software to the semiconductor and display industries. Its work supports the manufacture of technologies used around the world, bringing together customer-facing teams and specialist technical expertise.
The organisation offers an opportunity to contribute to a complex, fast-moving sector where reliable service and close customer relationships matter. In this role, you will work with colleagues in Japan and overseas, gaining exposure to international coordination and the processes behind spare-parts support. The position is based in Hiroshima and offers the chance to develop practical experience in a technical, customer-focused environment.
As a Customer Service Support professional, you will help coordinate spare-parts requests and support customer-facing service activities. Acting as a point of contact for customers, you will respond to enquiries by email and telephone, prepare quotations and process orders through SAP, check delivery schedules, and provide regular updates. You will also liaise by email with overseas teams to resolve queries and coordinate the steps needed to fulfil orders.
Alongside spare-parts administration, you will assist with CM/PM work. The role requires careful follow-up and clear communication to keep requests moving and provide customers with a dependable service. The current shift patterns are three days on and three days off (9.00 am–9.00 pm), or five days on and two days off (9.00 am–6.00 pm); these may change. The role is based in Hiroshima, with no travel or home working.
Proficiency in Microsoft Excel, Word and PowerPoint.
English skills at approximately high-school or university level, for written communication with overseas colleagues. Experience using English in a current or previous role is an advantage.
Clear, professional communication skills for handling customer enquiries by telephone and email.
Strong attention to detail when preparing quotations, processing orders, checking delivery dates and sending updates.
A dependable, organised approach to managing customer requests and following up on outstanding actions.
Confidence working collaboratively with customers and colleagues across different teams.
Willingness to work the applicable shift pattern and adapt if shift arrangements change.
Familiarity with SAP or similar order-processing systems would be beneficial.
As part of our hiring process, this role may use Keystone AI’s artificial intelligence or automated tools to assist with reviewing and screening applications. These tools support, but do not replace, human judgment in making hiring decisions.
Your application will be considered complete only after you have completed the full registration process on the Keystone AI platform, including creating your profile, uploading your CV, and submitting your application. The AI interview is optional but encouraged and is not required for your application to be considered.
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CGP Group is an affirmative equal-opportunity employer and recruitment firm. We evaluate qualified applicants without regard to race, color, religion, creed, gender, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability, or any other protected class. Information provided in this advertisement is for recruitment purposes only.
