Our client is a globally recognised premium sportswear and lifestyle business operating in Japan through a dedicated local organisation. The company combines a strong brand heritage with a focus on quality, design and customer experience across its retail network.
Its culture is centred on professionalism, collaboration and continuous development. Employees are encouraged to share expertise, uphold high service standards and contribute to a consistent brand experience. The organisation offers the opportunity to work in an international environment while supporting the growth of retail talent in Japan.
This is an attractive opportunity for someone who enjoys developing people, working closely with retail teams and helping translate brand values into memorable customer experiences. The successful candidate will join a business where [suggestion: learning, inclusion and operational excellence are valued] and where their contribution can directly influence store performance and employee engagement.
The Senior Retail Academy Ambassador will support the development of retail employees across Japan, helping strengthen product knowledge, service standards and day-to-day retail capabilities. The role will act as a link between the retail academy, store teams and wider business stakeholders.
Key responsibilities will include [suggestion: delivering and coordinating training programmes], facilitating learning sessions and acting as a visible ambassador for the company’s retail culture. The post-holder will help ensure that training content is understood and applied consistently in stores, while identifying opportunities to improve learning effectiveness.
The role will also involve working with retail leaders to understand capability gaps, supporting onboarding and contributing to ongoing professional development. Regular visits to stores may be required in order to observe performance, coach employees and gather feedback. Success will be measured through the quality of engagement, consistency of execution and the development of retail talent.
Demonstrable experience in retail, retail training, learning and development, or a closely related field.
Experience delivering training, coaching or facilitation to frontline retail teams.
Strong understanding of customer service, store operations and the behaviours required to create a high-quality retail experience.
Excellent communication and presentation skills, with the confidence to engage employees at different levels.
Ability to build trusted relationships with store managers, sales associates and internal stakeholders.
A proactive, organised and collaborative approach to planning and delivering learning activities.
The opportunity to support the development of retail talent within an international premium sportswear and lifestyle business.
A role with visible impact on employee capability, customer experience and store performance.
Exposure to retail academy initiatives, training programmes and cross-functional stakeholder collaboration.
The opportunity to work closely with store teams and develop a broad understanding of retail operations.
