Join a global technology and business services organization that helps leading enterprises modernize operations, manage complex systems, and deliver reliable business outcomes. The company combines international expertise with strong local collaboration, creating an environment where professionals can work across cultures, technologies, and business functions.
Employees are encouraged to take ownership, share knowledge, and continuously improve the way services are delivered. This is an attractive opportunity for someone who values teamwork, operational excellence, and meaningful client relationships. You will work with experienced colleagues across Japan and international delivery teams while supporting a major enterprise environment. The company offers a flexible work style, comprehensive benefits, and opportunities to grow through increasingly complex responsibilities.
As an SAP Helpdesk On-Site Leader, you will manage the on-site helpdesk team and ensure that user inquiries and operational activities are handled efficiently and consistently. You will allocate incoming requests, coordinate workloads, and provide direction to team members.
You will also conduct second-level checks and reviews of assigned work, helping maintain service quality, accuracy, and adherence to established processes. A key part of the role will be coordinating with the client and offshore delivery teams, including international colleagues, to resolve issues and maintain smooth communication.
This position offers the opportunity to lead a service operation, strengthen client relationships, and drive practical improvements in day-to-day support delivery. The role is primarily remote, with regular on-site attendance at the company’s Tokyo office.
