About the company

A global technology company and leader in contract review artificial intelligence, the organisation helps lawyers and legal professionals review and negotiate contracts more quickly and accurately. Its platform combines legal expertise with advanced technology to address important challenges in contract work.

The company is innovative, fast-growing and focused on developing practical applications of artificial intelligence and generative AI. It offers the opportunity to work at the intersection of legal services and technology, contributing to solutions that support professionals at leading companies and firms worldwide. Its collaborative, customer-focused environment provides an attractive setting for individuals who enjoy solving complex problems, working with diverse stakeholders and helping customers adopt new technology.

What the job entails

As part of the Strategic Customer Success team, you will help customers address complex challenges and achieve value from contract review AI solutions. You will understand client needs, structure effective solutions and support customer negotiations.

The role involves managing projects with multiple stakeholders, communicating complex topics clearly and concisely, and adapting your approach to different audiences. You will be expected to prioritise independently, make decisions in uncertain environments and move projects forward with agility.

Based in Tokyo, you will work in a hybrid environment and collaborate on customer-focused initiatives at the intersection of legal services, technology and artificial intelligence.

Key requirements

• Experience structuring and solving customer challenges, including client negotiations.
• A proven track record of managing projects involving multiple stakeholders.
• The ability to communicate complex topics clearly and concisely, adapting communication to the audience’s level of understanding.
• Strong self-driven prioritisation and decision-making skills in uncertain environments.
• Agile decision-making capabilities and the ability to advance projects effectively.
• An interest in, or practical experience with, artificial intelligence and generative AI applications.
• Based in Tokyo, Japan, with the ability to work in a hybrid environment.

Benefits

• Hybrid working based in Tokyo, Japan.
• The opportunity to contribute to the development and adoption of contract review artificial intelligence used by legal professionals at leading companies and firms worldwide.
• The opportunity to work in an innovative technology organisation focused on artificial intelligence and generative AI applications.
• The chance to work at the intersection of legal services, technology and artificial intelligence.
• A collaborative, customer-focused environment centred on solving complex challenges and delivering practical value.