We are a leading luxury hospitality property in Tokyo, dedicated to delivering exceptional guest experiences through thoughtful service, refined standards, and attention to detail. Our team is guided by a commitment to professionalism, discretion, and seamless execution in every guest interaction. Our vision is to set the standard for world-class hospitality in a dynamic international city, while fostering an environment where employees can grow and contribute at the highest level.
The Chief Concierge will lead the concierge function and serve as a trusted point of contact for guests, ensuring every interaction reflects the property’s high service standards. This role is central to shaping the guest experience and coordinating personalized support throughout each stay.
You will oversee day-to-day concierge operations, [suggestion: manage and mentor the concierge team], and work closely with other hotel departments to deliver smooth, efficient service. You will also handle guest requests, provide local recommendations, and resolve issues with professionalism and care. In addition, the role may include [suggestion: maintaining strong relationships with local partners and service providers] to support a premium guest experience.
Prior experience in a luxury hotel concierge or guest services leadership role
Strong guest-facing communication and service skills
Ability to lead, coach, and coordinate a team
Professional demeanor, discretion, and problem-solving ability
