We are seeking a results-driven Operations Manager to lead and scale a high-volume sales outsourcing operation supporting international education clients.
This role will be responsible for end-to-end delivery of telesales operations, ensuring strong conversion performance, operational efficiency, and team scalability. The ideal candidate brings a balance of execution excellence, people leadership, and data-driven decision-making in a fast-paced, client-facing environment.
Oversee daily telesales operations to ensure consistent lead-to-customer conversion performance
Drive execution against conversion targets, productivity per seat, and service quality metrics
Translate client requirements into clear operational KPIs and delivery plans
Design and implement scalable SOPs for sales operations (lead handling, follow-ups, closing process)
Monitor funnel performance and continuously optimize conversion efficiency
Build operational frameworks to support rapid team scaling (up to 35–50 headcount)
Hire, train, and manage a high-performing telesales team
Drive performance through structured coaching, KPIs, and regular reviews
Build a culture of accountability, discipline, and results orientation
Act as the primary point of contact for international education partners
Ensure alignment on targets, reporting, and service delivery expectations
Provide insights and recommendations to improve campaign performance and outcomes
Track and analyze key metrics:
Conversion rate (lead → learner)
Productivity per agent
Pipeline performance
Implement corrective actions based on data-driven insights
Plan and allocate resources to meet growth and delivery targets
Support workforce planning, ramp-up strategy, and team structure design
Ensure operational readiness for new campaign launches and expansions
Identify operational bottlenecks and implement proactive solutions
Manage escalations efficiently with a solution-oriented approach
Ensure continuity and stability in high-volume sales operations
Bachelor’s degree in Business, Operations, or related field
5–8+ years experience in BPO / telesales / sales operations
Proven track record in managing and scaling sales teams (20–50+ headcount preferred)
Strong understanding of sales funnels, conversion metrics, and performance management
Experience working in client-facing / outsourced delivery models
Excellent communication and stakeholder management skills
High ownership, execution focus, and ability to operate in a fast-paced environment
Fluent in English
Experience in education, digital products, or lead conversion environments
Exposure to high-volume inside sales / call center operations
Strong analytical mindset with ability to drive decisions from data
