Our client is a growing, mission-driven organization committed to delivering high-quality services and creating a positive experience for the people and partners it supports. The company values professionalism, empathy, collaboration, and continuous improvement, with a culture that encourages employees to take ownership and contribute meaningfully.
This is an opportunity to join an international environment where customer focus and clear communication are highly valued. Employees are encouraged to develop their expertise, collaborate across teams, and help strengthen the organization’s service offering in the Japanese market.
As a Japan Customer Support Representative, you will serve as a key point of contact for customers in Japan, providing responsive, accurate, and professional assistance. You will handle customer inquiries, explain processes and services clearly, resolve issues, and ensure that each interaction reflects a high standard of care.
The role involves managing requests through appropriate communication channels, documenting customer interactions, coordinating with internal teams, and following issues through to resolution. You will help identify recurring customer needs and contribute feedback that supports improvements to service quality and internal processes.
Success in this position requires strong organization, sound judgment, cultural awareness, and the ability to remain calm and helpful in a fast-paced environment.
Professional fluency in Japanese and strong written and spoken English.
Previous experience in customer support, customer service, account coordination, or a related role.
Excellent communication skills and a courteous, empathetic approach to customer interactions.
Ability to understand customer needs, investigate issues, and provide clear, accurate responses.
Strong organizational skills, attention to detail, and reliable follow-through.
Ability to manage multiple inquiries and priorities while maintaining service quality.
Confidence working with internal teams to escalate and resolve complex customer matters.
Proficiency with standard office and customer-support tools.
Experience supporting customers in healthcare, diagnostics, technology, or another regulated industry.
Commitment to confidentiality, professionalism, and a consistently positive customer experience.
