Our client is the professional business of a diversified global consumer products group, serving customers across the foodservice, hospitality, coffee, and beverage industries. Its portfolio includes internationally recognized professional coffee equipment brands, with Japan representing an established business supported by a team of approximately 45 employees across Tokyo and regional offices.
The company combines global scale with local market expertise, offering the opportunity to lead a respected business through its next phase of growth. Its culture values customer focus, accountability, collaboration across borders, and continuous improvement. The organization is investing in new product platforms, digital service capabilities, and more efficient ways of working to strengthen its competitive position in Japan.
This is an attractive opportunity for a commercially driven leader who wants broad ownership, meaningful transformation responsibility, and the ability to shape the future of a high-value professional equipment business.
The General Manager, Japan will hold full P&L responsibility for the professional business and lead its commercial, service, operational, and organizational performance. Reporting to the Vice President for APAC and MEA, the role will manage functions including sales, marketing, service, supply chain, customer support, finance, IT, and HR.
The primary mandate is to deliver profitable growth while strengthening the business model. Key priorities include expanding the entry-level and semi-professional product portfolio, developing new channels such as online and retail, winning strategic enterprise accounts, and increasing recurring revenue from service contracts and aftermarket offerings.
The General Manager will also transform service profitability and efficiency through improved processes, preventive maintenance, connected equipment, remote troubleshooting, and stronger customer retention. Across the organization, the role will improve demand planning, inventory discipline, working capital, and execution quality while developing middle-management capability.
Based in Tokyo, the General Manager will lead a multi-site organization and maintain strong relationships with customers, regional leadership, global stakeholders, and strategic partners.
