Our client is a global facilities management organization that helps leading businesses create safe, efficient, and high-performing workplaces. Its integrated services span workplace support, reception, mailroom operations, cleaning, engineering, maintenance, and other building and employee services.
The organization combines international standards with strong local delivery, working closely with clients and partner vendors to provide seamless onsite operations. Its culture emphasizes safety, accountability, collaboration, service excellence, continuous improvement, and responsible resource management. Employees have the opportunity to work in a diverse, international environment while making a visible impact on the daily experience and performance of a major client site.
As Key Account Manager, you will serve as the senior operational leader at an onsite client account in Koto City, Tokyo. Employed by a global facilities management provider, you will lead approximately 10 onsite employees and coordinate partner vendors to ensure all services are delivered safely, efficiently, within budget, and in line with the client contract.
You will oversee both soft and hard services, including reception, mailroom operations, workplace support, cleaning, building systems, maintenance, HVAC, engineering, and technical projects. Your responsibilities will include people leadership, performance management, staffing, training, service quality, financial oversight, risk management, safety, compliance, and continuous improvement.
You will be the primary senior contact for the client’s facilities or real-estate representative, providing proactive updates, resolving issues, managing expectations, and recommending improvements. You will also collaborate with local, regional, and global stakeholders, including participating in English-language meetings and following international governance standards.
