A global technology services organisation [suggestion] that helps businesses keep their people connected, productive and supported through reliable IT services. Its focus is on delivering practical, responsive solutions that improve day-to-day operations and create a better experience for end users.
The culture is built around service quality, accountability and continuous improvement [suggestion]. The company values collaboration, professionalism and a customer-first approach, with an emphasis on doing the basics well, resolving issues efficiently and supporting teams with dependable technical assistance.
As a Desktop Support Analyst, you will provide hands-on support to end users and help keep desktop environments running smoothly. The role is focused on resolving day-to-day technical issues quickly and professionally, ensuring users can work without interruption. This is a fixed-term contract position based in Kanagawa, Japan.
Your responsibilities will likely include [suggestion: troubleshooting hardware, software and connectivity issues], supporting desktop and laptop devices, and responding to user requests in a timely manner. You may also [suggestion: log incidents, escalate more complex problems, maintain clear support records and coordinate with wider IT teams or vendors] to ensure issues are resolved to agreed service levels. Strong communication, a calm approach and a willingness to provide practical support are key to success in this role.
2+ years experience in IT Helpdesk or Service Desk support
Strong analytical and problem‑solving skills
Excellent written and verbal communication abilities
Ability to work in a structured, team-oriented environment
Fluent-level Japanese; conversational to business-level English
