Japan
Published on: November 13, 2026
This international B2B supply-chain services provider supports customers across the grower and retail sectors. Its operations bring together customer service, order management, fulfilment, logistics and field stock management to help customers coordinate delivery-focused needs.
The organisation is developing a more connected and consistent approach to serving its Japanese customer base. This role offers the opportunity to shape that change: adapting established practices from other markets to local requirements, bringing teams and processes together, and creating a strong foundation for greater transparency and automation. For an operational leader who enjoys turning a transformation plan into lasting results, it is a chance to make a visible impact on both customer service and the way work gets done.
As Senior Manager, Operational Control Centre (OCC), Japan, you will lead the transformation and subsequent management of a central team responsible for the end-to-end Order-to-Cash process. Initially, you will map existing processes and adapt proven practices from other markets to Japan, establishing clear ownership, standard procedures and performance measures. You will then build and lead teams focused on order management, fulfilment coordination, logistics management, field stock management and customer care.
The OCC will become the primary contact for customers on operational matters, while Sales retains responsibility for pricing discussions. You will coordinate closely with Sales, Logistics, Finance, Operations, Planning and technology teams, addressing service issues and leading root-cause resolution. You will also improve performance, reduce manual work and rework, and advance automation and digitalisation. Success will be reflected in delivery performance, order accuracy, service levels, customer satisfaction, efficiency and adherence to agreed processes. The role is based in Japan and is offered on a permanent, on-site basis.
As part of our hiring process, this role may use Keystone AI’s artificial intelligence or automated tools to assist with reviewing and screening applications. These tools support, but do not replace, human judgment in making hiring decisions.
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CGP Group is an affirmative equal-opportunity employer and recruitment firm. We evaluate qualified applicants without regard to race, color, religion, creed, gender, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability, or any other protected class. Information provided in this advertisement is for recruitment purposes only.