We are a global hospitality and vacation ownership business with a strong presence in Japan, operating a multi-site sales and resort environment. Our focus is on creating high-quality guest experiences while driving sustainable commercial growth through trusted, ethical, and customer-centric sales practices.
Our mission is to expand opportunities for travelers and members through well-run sales channels, strong partnerships, and a culture of continuous improvement. We value integrity, accountability, teamwork, and data-driven decision-making, and we believe long-term success comes from investing in people, strengthening operational excellence, and maintaining clear governance across the business.
The Sales Director will lead sales performance across the Japan market, with responsibility for revenue delivery, productivity, and the ongoing improvement of sales operations. Reporting to the Vice President, Sales (APAC/Region), this role works closely with the Japan Operations Director, Resort GMs, and other key stakeholders to align commercial strategy with on-the-ground execution.
This leader will shape daily, weekly, and monthly operating rhythms, strengthen lead generation and conversion across existing and emerging channels, and improve sales processes, reporting, and organizational effectiveness. The role also includes building and coaching the sales team, supporting recruitment and capability development, and partnering with functions such as Operations, Marketing, F&B, Finance, and HR to improve customer experience, support new business initiatives, and ensure compliant, high-performing sales practices.
10+ years of sales leadership experience in hospitality, VOI, travel, or multi-site consumer sales
Proven success leading restructuring or transformation
Hands-on experience with call-center lead gen, Salesforce CRM, and dialers
Fluency in Japanese and business-level English
Strong people leadership, coaching, and partner-management skills
Willingness to travel and support weekend/holiday operations as needed
