Japan
about 2 hoursOur client is a workplace and facilities services provider that helps organisations create well-run, welcoming environments. Its work brings together service delivery, client relationships and day-to-day operational coordination. The organisation offers the opportunity to contribute to services that matter to clients and the people who use their workplaces.
In this permanent, on-site role, you will join a client-facing environment where reliability, collaboration and a strong service mindset are important. You will have the opportunity to build trusted relationships, take ownership of account performance and work with colleagues to respond to clients’ needs. Based in Tokyo, the role offers the scope to make a visible contribution to the quality and consistency of service delivery.
As Key Account Manager, you will be responsible for managing client relationships and supporting the effective delivery of non-hard facilities management services. You will act as a key point of contact, understand client priorities and coordinate with internal teams to ensure services meet expectations.
The role involves monitoring day-to-day account performance, addressing issues promptly and identifying opportunities to improve the client experience. You will maintain clear communication with stakeholders, follow up on agreed actions and help ensure that service commitments are delivered consistently. Working on site in Tokyo, you will build a detailed understanding of the client environment and help align operational teams around its requirements. This is a permanent position suited to someone who combines strong relationship skills with a practical, service-focused approach.
