Japan
Published on: October 28, 2026
The organisation is a global software provider serving customers in Japan and other markets. Its teams work across countries and functions to develop and support software, combining global product expertise with an understanding of local customer needs.
This role offers the opportunity to make a visible contribution to how customers in Japan experience the product. You will work closely with Sales and Support colleagues locally, while building strong relationships with the overseas Product team. The position suits someone who enjoys bringing people together, explaining software in terms of business value and ensuring customer perspectives inform product discussions. With a broad remit across customer engagement, product communication and global collaboration, you can help strengthen customer understanding and adoption while developing your influence across an international organisation.
As Product Solutions Manager for Japan, you will connect the global product organisation with customers and client-facing teams in the Japanese market. You will build a thorough understanding of the software, its use cases and new releases, then explain relevant capabilities to customers in clear, practical terms. Working alongside Sales colleagues, you will help explore customer challenges, support product discussions and demonstrate the value of new features. You will also be a key product resource for the Japan Support team, answering questions locally and coordinating with overseas specialists when needed.
You will gather customer feedback and feature requests, turn them into clear business requirements and advocate for relevant needs with the global Product team in English. You will also maintain Japanese product manuals and documentation as the software evolves, share updates with customers and colleagues, and keep Japan stakeholders informed about the progress of requests.
Experience in a customer-facing software role, such as Solutions Consulting, Sales Engineering, Product Solutions, Technical Account Management or product-focused Customer Success.
Ability to understand software functionality and explain its business value to both technical and non-technical audiences.
Experience supporting customer meetings, understanding business requirements and responding to product questions.
Ability to turn customer feedback, feature requests and pain points into clear, actionable requirements and use cases.
Strong stakeholder management skills, including the ability to collaborate with and influence teams across countries and functions.
Business-level Japanese and English, including strong Japanese writing skills and the ability to discuss requirements and priorities with an overseas Product team.
A collaborative approach and confidence working across Sales, Support and Product.
Experience with global software companies, Japanese enterprise customers, software documentation localisation, product adoption or representing local market needs in a global product organisation would be advantageous.
As part of our hiring process, this role may use Keystone AI’s artificial intelligence or automated tools to assist with reviewing and screening applications. These tools support, but do not replace, human judgment in making hiring decisions.
Your application will be considered complete only after you have completed the full registration process on the Keystone AI platform, including creating your profile, uploading your CV, and submitting your application. The AI interview is optional but encouraged and is not required for your application to be considered.
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CGP Group is an affirmative equal-opportunity employer and recruitment firm. We evaluate qualified applicants without regard to race, color, religion, creed, gender, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability, or any other protected class. Information provided in this advertisement is for recruitment purposes only.
