This is a luxury tequila business operating the first flagship boutique of its brand in Asia, based in Ebisu, Tokyo. The company is focused on bringing its craftsmanship, heritage and premium product story to a discerning international clientele through a highly elevated retail experience.
Its vision is to create a distinctive boutique environment that goes beyond sales, combining hospitality, education and brand immersion. The mission is to deliver exceptional service to every client, including VIP guests, while building long-term relationships and maintaining the highest standards of operational excellence. Core values include craftsmanship, client care, attention to detail, professionalism and a strong commitment to brand storytelling.
As Boutique Staff, you will act as a front-line representative of the brand, delivering refined client service and supporting day-to-day boutique operations. You will welcome appointment-based and walk-in customers, provide tailored recommendations to VIP and high-end clientele, and present the story, provenance and tasting notes of the brand’s premium tequila range.
The role also covers store operations, including display management, stock checks, opening and closing procedures, cash handling, CRM updates and sales reporting. You will support tasting experiences, prepare light snacks, assist with inventory control and back-of-house organisation, and contribute to product planning for the boutique, e-commerce and selected channels. You will also help with brand events and promotional activities, always aiming to enhance the overall customer experience and support the achievement of store KPIs.
3–5 years’ experience in retail customer service or private sales to high-net-worth clients
Native-level Japanese and business-level English; VIP-facing language skills
Basic Microsoft Office skills (Word, Excel, PowerPoint)
Experience handling VIP or high-end customers in retail
Strong communication, teamwork and multitasking ability; alcohol knowledge is a plus
