A global technology services company helps people get more value and peace of mind from the devices and products they use every day. Through innovative protection solutions, technical support, customer care, and integrated business services, the organization partners with leading enterprises across telecommunications, retail, and e-commerce.
The company combines technology, operational expertise, and a strong customer focus to solve complex challenges at scale. Its culture values collaboration, accountability, continuous improvement, and practical innovation. Employees are encouraged to take ownership, work across functions, and create measurable impact for both customers and business partners. With a hybrid work environment, flexible working arrangements, professional development support, and comprehensive benefits, this is an opportunity to join an international organization where entrepreneurial thinking and operational excellence are highly valued.
As New Business Development Manager, you will drive business growth with a major enterprise e-commerce client while identifying new markets where the company’s protection and service solutions can create value. You will understand client needs, develop business strategies, create value-added proposals, and lead initiatives from planning through launch and ongoing operations.
Working closely with senior leadership and teams across IT, operations, customer support, supply chain, and finance, you will build scalable operating models that support sustainable growth. Your responsibilities will include designing and managing SLAs and KPIs, overseeing risk and financial performance, improving quality and customer satisfaction, and leading cross-functional programs.
This role combines strategic business development with hands-on operational leadership. You will influence profitability and service performance through data-driven decision-making, process standardization, automation, and continuous improvement.
