The client is a global technology services provider focused on delivering reliable, mission-critical solutions for commercial clients. Our work supports customers with the systems and service they need to operate safely, efficiently, and with confidence every day.
The company is built on long-term partnerships, responsive service, and practical problem-solving. We value and aim to create an environment where people take pride in doing high-quality work and supporting one another. With a strong presence in Japan and beyond, we combine local responsiveness with the resources and standards of an international organization.
As a Service Engineer based in Tokyo, you will be responsible for supporting customers with the ongoing operation of installed systems and equipment. This is a permanent position focused on maintaining service quality, resolving technical issues, and ensuring systems continue to perform as expected.
Your day-to-day work will likely include [suggestion: troubleshooting, preventive maintenance, corrective repairs, and on-site service visits], along with documenting service activity and coordinating with internal teams when additional support is needed. You will serve as a key technical contact for customers, helping to diagnose issues, recommend solutions, and keep work moving smoothly. Success in this role requires a hands-on approach, strong communication skills, and the ability to work independently while maintaining a customer-first mindset.
Strong troubleshooting and problem-solving skills
Customer-facing communication and professionalism
Ability to work independently and manage multiple service requests
Japanese fluency; English is a plus
