Account Manager

About the company

This life sciences services provider supports pharmaceutical and biotechnology companies, universities and research institutions with a broad portfolio of genomics and research services. Its offering includes gene synthesis, recombinant antibody production, next-generation sequencing and Sanger sequencing. The organisation brings together commercial, technical, laboratory and operational teams to help customers address their research needs. For someone looking to build a career in life sciences, it offers the opportunity to develop expertise across a varied service portfolio while working closely with experienced colleagues and a diverse customer base. The company values strong customer relationships, collaboration and initiative, creating an environment where you can contribute to business growth while continuing to develop your scientific and commercial knowledge.

What the job entails

As Gene Synthesis Account Manager, you will grow sales of gene synthesis and recombinant antibody production services, while building knowledge of the wider genomics portfolio and relevant markets. You will plan and monitor annual sales targets, manage existing customer relationships and identify new contacts and opportunities across pharmaceutical, biotechnology, university and research accounts. You will select the most effective approach for each opportunity, working directly with customers or through distributors. This includes agreeing distributor targets, planning promotional activity and developing customer proposals.

You will understand customers’ research needs, recommend suitable services and guide enquiries through to contract execution. Working with technical sales, account sales, sales and business operations, marketing and laboratory teams, you will help ensure customers receive consistent support. You will also maintain sales and opportunity records in CRM, analyse customer and distributor activity, prepare materials and report progress at regular internal meetings. The role is remote, based in the Kanto region, with travel to customer sites and relevant industry events.

Key requirements

• A bachelor’s or master’s degree in a scientific discipline such as biology, molecular biology, biochemistry or biotechnology.
• Strong communication skills and the ability to build trusting customer relationships.
• A collaborative, proactive approach to working with internal and external stakeholders.
• The ability to work independently and manage priorities in a remote environment.
• A positive, adaptable outlook and an ability to recognise business opportunities amid change.
• Basic computer skills, including Excel and PowerPoint.
• Knowledge of life sciences, including gene synthesis, antibody production, NGS or Sanger sequencing, is an advantage.
• Sales or customer-facing experience in life sciences—such as contract research or synthesis services, research reagents or instruments, or pharmaceuticals—is beneficial but not essential.
• Research or practical experience in gene synthesis, antibody production, NGS or a related field is beneficial.
• Experience selling through distributors or channel partners is an advantage; CRM experience is also useful.
• Candidates at an early stage of their career are welcome.